Terms of service

(hereinafter referred to as the “GTC”)

1. General provisions and contact details

1.1. These GTC regulate the rights and obligations between the seller and the buyer when purchasing goods and services through the online store www.waragod.com.

1.2. The seller and operator is:
WARAGOD s.r.o.
Registered office: Bratislavská 2640/9, 949 01 Nitra
Company ID: 47056827
Tax ID: 2023745174, VAT ID: SK2023745174
Registered in the Commercial Register of the District Court Nitra, Section Sro, File No.: 34030/N
Bank details: Fio Banka a.s.: SK4883300000002601069846
E-mail: info@waragod.com

1.3. Supervisory authority:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Nitra Region, Staničná 9, 949 01 Nitra.

1.4. These terms and conditions have been prepared in accordance with the legal order of the Slovak Republic, in particular Act No. 108/2024 Coll. on Consumer Protection and Act No. 40/1964 Coll. Civil Code.

2. Order and conclusion of the contract

2.1. The buyer selects goods in the e-shop and orders them by completing the order form. Sending an order with the obligation to pay constitutes a proposal to conclude a purchase contract.

2.2. The purchase contract is concluded at the moment of delivery of the confirmation of receipt of the order (acceptance), which the seller sends to the buyer by e-mail.

2.3. The seller reserves the right to cancel the order (withdraw from the contract) before delivery of the goods if:

• the goods are no longer manufactured or supplied,
• the price of the goods from the supplier has changed significantly,
• an obviously incorrect price of the goods was stated in the e-shop,
• the details in the order are incomplete or false.

3. Price and payment terms

3.1. All prices in the e-shop are final, including VAT (we are VAT payers). The price does not include delivery costs, which are stated in the cart before the order is completed.

3.2. The buyer may pay for the goods using the methods currently offered in the shopping cart, usually:

• Online card payment / Fast payments: Payment via payment gateway, including digital wallets (e.g. Apple Pay, Google Pay).
• Bank transfer: Payment in advance to the seller’s account (we dispatch the goods after the payment has been credited).
• Cash on delivery: Payment in cash or by card directly to the courier upon receipt of the goods (this service may be subject to a fee).

3.3. The invoice (tax document) is sent electronically to the buyer’s e-mail after the goods are dispatched and also serves as a delivery note.

4. Delivery terms and non-acceptance of goods

4.1. The seller is obliged to deliver the goods to the buyer within 30 days, but we usually dispatch the goods within 24 – 48 hours (if the goods are in stock). For goods made to order, the delivery time is stated with the product.

4.2. The seller offers the following delivery methods (the specific selection and prices are available during the order process):

• Courier company: Delivery directly to the address (we use reputable carriers such as GLS, DPD, Slovenská pošta, etc.).
• Pickup points and self-service boxes: Delivery to pickup points (e.g. Packeta / Z-BOX / BalíkoBOX).

4.3. The buyer is obliged to accept the goods on the agreed date. Upon receipt, the buyer is obliged to inspect the shipment. If the packaging is visibly damaged, we recommend not accepting the shipment or drawing up a damage report with the courier.

4.4. Consequences of non-acceptance of goods: If the buyer unreasonably fails to accept the goods (except in the case of damage to the shipment by the carrier), they breach their obligation arising from the purchase contract. In such a case, the seller has the right to withdraw from the purchase contract and claim compensation for damage in the amount of the actual costs incurred for the delivery attempt and return of the shipment (postage and packaging).

5. Withdrawal from the contract (Return of goods)

5.1. The consumer has the right to withdraw from the contract without giving a reason within 14 calendar days from the day of receipt of the goods.

5.2. Beyond the scope of the law, the seller provides the option to return goods within up to 30 days, while goods returned after the 14th day must be unused, in the original packaging and with tags.

5.3. Return procedure:

• The consumer informs the seller about the withdrawal (by e-mail or by completing the form).
• The goods are sent to the address: WARAGOD s.r.o., Murgašova 2, 949 01 Nitra.
• Do not send the goods cash on delivery, such shipments will not be accepted.

5.4. The costs of returning the goods are borne by the consumer.

5.5. The seller will refund the payments to the consumer within 14 days from the delivery of the withdrawal notice, or after delivery of the returned goods.

5.6. Return of gifts (Resolutory condition): If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a resolutory condition that if the consumer withdraws from the purchase contract, the gift contract loses its effect and the buyer is obliged to return the provided gift together with the returned goods. If the gift is not returned, its value is considered unjust enrichment of the buyer.

5.7. Exceptions to the right of withdrawal: The consumer cannot withdraw from the contract in the case of goods made according to the consumer’s special requirements (Custom production – see point 7) or goods sealed in protective packaging which is not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery.

5.8 Electronic withdrawal from the contract

The consumer may also withdraw from a distance contract electronically by using the „Withdraw from the contract/Return goods“ function, which is available in the details of the relevant order in the customer account or via the link provided in the order confirmation e-mail.

After the request for withdrawal from the contract has been submitted electronically, we will confirm receipt of the consumer’s withdrawal notice on a durable medium, in particular by e-mail, without undue delay. The use of this electronic function does not limit the consumer’s right to withdraw from the contract by any other method permitted by law.

6. Claims Policy (Liability for defects)

6.1. The seller is responsible for ensuring that the goods have no defects upon delivery. The warranty period is 24 months.

6.2. Goods sold at a lower price: For items sold at a lower price (discounted goods, second quality), the seller is not liable for the defect for which the lower price was agreed. Such a defect cannot be claimed.

6.3. If a defect occurs in the goods, the consumer has the right to choose the removal of the defect in the form of:

• repair, or
• replacement of the goods.

The consumer may not choose a method that is impossible or would cause disproportionate costs to the seller.

6.4. If neither repair nor replacement is possible, or if the seller does not remove the defect in time, the consumer has the right to a reasonable discount or to withdraw from the contract (refund).

6.5. The consumer makes a claim by sending the goods to the address: WARAGOD s.r.o., Murgašova 2, 949 01 Nitra together with a description of the defect.

6.6. The deadline for handling a claim is a maximum of 30 days.

7. Custom production (Custom products)

7.1. This section applies to goods modified according to the customer’s wishes (e.g. stamping/engraving of ID tags, custom T-shirt printing).

7.2. Cancellation of order: An order for custom production cannot be cancelled after production has started.

7.3. Impossibility of return: Pursuant to the law, the consumer does not have the right to withdraw from the contract (return the goods) without giving a reason in the case of goods that were made according to their specific requirements. This does not affect the right to make a claim in the event of a quality defect (defective production).

7.4. The customer is responsible for ensuring that the texts or graphics they request to be placed on the product do not infringe the rights of third parties (copyright, trademarks).

8. Terms for entrepreneurs (B2B / Wholesale)

8.1. If the buyer states their Company ID in the order, they are considered an entrepreneur and the purchase contract is governed by the Commercial Code.

8.2. Entrepreneurs do not have the right to withdraw from the contract within 14 days without giving a reason.

8.3. The warranty period for entrepreneurs is 12 months, unless stated otherwise for the specific goods.

8.4. The seller reserves the right to cancel a B2B account if the entrepreneur breaches the terms and conditions or damages the good name of the WARAGOD brand.

9. User reviews

9.1. Reviews published on the website marked as “Verified purchase” come exclusively from customers who actually purchased the product (we verify this by automated matching with the order).

9.2. Reviews on third-party platforms (e.g. Google, Facebook) do not have to be verified.

9.3. The seller reserves the right not to publish or to remove reviews that are vulgar, offensive, contain false information or links to competing websites.

10. Alternative dispute resolution (ADR)

10.1. If the consumer is not satisfied with the handling of the claim, they have the right to contact the seller with a request for remedy. If the seller responds negatively or does not respond within 30 days, the consumer may submit a proposal to initiate alternative dispute resolution to an ADR entity (e.g. Slovak Trade Inspection) or through the ODR platform: http://ec.europa.eu/consumers/odr.

11. Final provisions

11.1. These GTC become valid and effective on 15.06. 2026 and replace the previous wording of the terms and conditions.

11.2. Copyright: The content of the website www.waragod.sk, especially product photos, graphics, logos and texts, is protected by copyright. Any copying, distribution or use of this content without the prior written consent of the operator is prohibited.

11.3. Legal relations not regulated by these GTC are governed by the legal order of the Slovak Republic. The contracting parties have agreed that any disputes will preferably be resolved amicably.